Case Studies
This Isn't Theory. This Is What Happens When Someone Who's Done It At Scale Does It For You.
Pinky doesn't come from a consulting firm. She comes from the inside.
Before founding Luxphy, she spent years embedded inside some of the most complex supply chain environments in the world — managing the kind of operational chaos that quietly destroys margins, strains supplier relationships, and forces brands into expensive, avoidable decisions.
Here's what that looked like in practice.
Case Study 1 — Stabilising a 3,152-SKU Operation Bleeding Cash Across 4 States
Oriental Merchant Pty Ltd, Australia — Procurement & Supply Chain Supervisor
The Situation:
A large-scale FMCG distributor was haemorrhaging cash across four state warehouses. Slow-moving inventory was piling up. Emergency air freight was becoming routine. Supermarket promotional deadlines were at risk. And 128+ international suppliers were operating without the coordination needed to keep stock levels predictable.
On the surface, revenue looked manageable. Underneath, the operation was quietly burning money every single week.
What was done:
Weekly national inventory analysis across all 3,152 SKUs identified slow-moving and at-risk products before they became write-offs. Strategic warehouse transfers balanced stock across states. Partial shipments replaced emergency freight. LCL consolidation replaced expensive ad-hoc logistics decisions. Supplier timelines were renegotiated to align with actual demand — not fear-based reordering.
The Outcome:
● Emergency air freight: eliminated
● Perishable waste: reduced to exceptionally low levels
● Inventory stability: achieved across all 4 states
● Supermarket relationships: protected
● Cash flow: measurably improved
What this means for your brand:
If your 3PL invoices are growing, your reorder decisions feel reactive, or your best-selling SKU has ever been at risk during a promotional window — this is the exact problem Luxphy was built to solve.
A large-scale FMCG distributor was haemorrhaging cash across four state warehouses. Slow-moving inventory was piling up. Emergency air freight was becoming routine. Supermarket promotional deadlines were at risk. And 128+ international suppliers were operating without the coordination needed to keep stock levels predictable.
On the surface, revenue looked manageable. Underneath, the operation was quietly burning money every single week.
Case Study 2 — Driving Procurement Efficiency Across Fortune 500 Projects
GEA Process Engineering, United Kingdom — Procurement Administrator
The Situation:
A global engineering firm operating Fortune 500-level projects needed stronger commercial control across a complex, high-stakes supplier base. Procurement costs were rising. Supplier accountability was inconsistent. And sustainability compliance — zero-carbon targets, EcoVadis requirements — was becoming non-negotiable for enterprise contracts.
What was done:
Structured supplier evaluation frameworks replaced informal vendor relationships. Negotiations delivered measurable cost efficiencies without sacrificing supplier performance. Sustainability-aligned sourcing replaced checkbox compliance. The result was a procurement operation that performed under pressure — commercially, operationally, and environmentally.
The outcome:
● Procurement efficiency: materially increased
● Supplier accountability: strengthened across the portfolio
● Major engineering projects: delivered with stronger commercial frameworks
● EcoVadis Silver recognition: achieved
● Operational and financial risk: reduced
What this means for your brand:
The supplier negotiation discipline Pinky developed inside Fortune 500 procurement environments is the same discipline she applies to your hero SKU costs, your freight contracts, and your 3PL rate cards. Enterprise-grade rigour. Applied to your business.
Case Study 3 — Managing 5,000+ Annual Shipments Across Domestic & International Markets
Oriental Merchant Pty Ltd, Australia — Logistics & Operations Coordination
The Situation:
Over 5,000 domestic shipments per year. Over 200 annual export shipments to the UK, Europe, and New Zealand. Five major supermarket chains depending on reliable, on-time delivery. And a logistics operation that lacked the coordination to keep everything moving without expensive, preventable disruptions.
What was done:
End-to-end shipment coordination across states and countries. Freight forwarder relationships tightened. Warehouse communication overhauled. Stock arrival timing aligned to actual demand cycles — not guesswork. Export operations stabilised. Retailer delivery requirements met consistently.
The outcome:
● Cross-functional alignment: achieved across suppliers, warehouses, and sales
● National and international distribution: made reliably predictable
● Operational disruptions: reduced materially
● Major supermarket supply: maintained without interruption
● Preventable delays and lost sales: eliminated
What this means for your brand:
If your freight costs feel uncontrollable, your 3PL feels unaccountable, or your international shipments feel like a gamble — this is the operational experience standing behind every Luxphy engagement.
Credibility closer:
Three countries. Four states. 3,152 SKUs. 128+ global suppliers. 5,000+ annual shipments. Fortune 500 procurement environments.
This is the experience Pinky brings to your supply chain — not as a framework on a slide deck, but as someone who has lived inside the operational chaos you're managing right now and knows exactly where the money goes.
Pinky
Chan
Luxphy Consulting
Helping D2C brand doing $1M–$15M in annual revenue finds the hidden margin inside your existing supply chain and recovers it.
You don't pay a cent until the savings are real, verified, and in your account.
Unlock your hidden margin by reducing tariff and freight cost impact
